Can You Remove a Google Review You Posted

Knowing how to delete a Google review is a useful skill for anybody who has ever had to deal with negative reviews on their Google My Business (GMB) list (at present called Google Concern Profile).

These negative reviews can blemish your brand's online reputation, particularly if the reviews stand up out in search results for your business concern on Google, or if they're bringing your online ratings down.

Why Delete a Google Review?

Understandably, negative Google reviews can bulldoze potential customers abroad. It makes sense for you to want to know how to remove a Google review if it is negatively impacting your reputation.

Later on all, traffic-wise, Google is the almost pop website in the world. According to online reviews statistics , it'south also number 1 on the listing of top business review sites . When customers share their negative experiences on Google, the results for brands can be crushing.

google is the top site for business reviews

63.six% of consumers say they are likely to check reviews on Google before visiting a business location — more than any other review site.
Google is the number 1 source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing as much equally the websites where consumers are likely to already have user accounts (such as Google and Facebook) and therefore feel less friction in reviewing businesses.
21% concur that Google reviews are one of the most important factors in their search for a local concern, ranking them as more influential than toll estimates, proximity, and search engine results pages (SERPs).

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How to Delete a Google Review (that You Posted)

Anyone with a Google account can write reviews for places they've visited. These reviews appear on Google Maps likewise as on the business organisation'south Google listing.

As a user, you won't be able to add an anonymous review on Google. All reviews are public, so anyone can encounter what you write. If you alter your mind nigh a place you reviewed, you'll exist able to edit or delete the review while signed in to your Google account.

Step-by-Stride Instructions: "How to Delete a Google Review I Posted"

On your reckoner, open Google Maps .
In the meridian left, click Carte. Then click "Your contributions" and choose "Reviews."
Side by side to the review you want to edit or delete, click "More." Choose an option and follow the instructions.

How to Delete Google Reviews of Your Business

Let'south get this out of the way: when y'all log into your Google My Business account or Google Business Profile Director, yous won't detect a "Delete" button under every review that y'all want to remove. It isn't that elementary.

Most of the time, those that succeed in having reviews removed from their Google business listing are able to do then after a not-so-straightforward process.

Businesses can either 1) ask Google directly to remove fraudulent reviews or reviews that violate Google review policy or 2) ask the reviewer direct to delete their own review.

How to Flag or Remove a Google Review If It's Fake or Violates Guidelines

Sadly, it's not uncommon for a business to receive imitation reviews on Google.

These could come from a spammer or a direct competitor. Sometimes, they could come from a disgruntled one-time employee hoping to crusade irreparable damage to your employer branding .

While Google has measures in place to remove fake and spammy reviews, you can also have steps to delete a Google review if you think it isn't authentic, relevant, or useful. If y'all're sure that its contents violate the Google review policy , you tin try to delete the Google review by flagging information technology with these three steps:

Sign in to Google My Business or Google Business concern Profile Managing director.
Cull your business organization location and click Reviews from the bill of fare.
Discover the review you'd like to flag, click the three-dot carte, then click Flag every bit inappropriate .

When to Flag a Google Review

For your reference, here are the types of reviews that would violate the Google review policy.

Spam, simulated, or duplicate Content: Google reviews should reflect a client's 18-carat experience at your business and should non exist posted to manipulate your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also not allowed.
Content with conflicts of interest: You cannot review your own business or your competitors in order to manipulate ratings.
Off-topic content: Reviews should be based on a customer's experience at your business location. "Full general political, social commentary, or personal rants" are not allowed and serve as grounds for a Google review being deleted or removed.
Restricted and illegal content: Google tin delete reviews that present or describe illegal activity. Reviews of products or services that are subject field to controls (alcohol, gambling, tobacco, guns, etc.) must also follow local legal regulations and guidelines.
Terrorist, sexually explicit, offensive, unsafe or derogatory content: Google deletes or removes reviews that are posted by terrorist organizations, contain sexually explicit fabric, comprise obscene, profane, or offensive linguistic communication, or incite hatred against or promote bigotry of specific individuals or groups.

Pro Tip: Answer to the Review Anyhow

Information technology may seem counter-intuitive to have to publicly answer to a Google review that yous are flagging for removal.

Go on in mind, though, that responding to what may turn out to be a fake or fraudulent review is a great way to show other potential customers how you lot handle criticism (valid or not).

Remember: how your company responds to negative reviews and unsolicited feedback can have a greater impact on your reputation than what's existence said by the customer in the offset place.

Hither's an instance of how you can respond:

"Hi, (Reviewer's Name), We take these matters very seriously. Unfortunately, we accept no record or recollection of any customer or client transaction fitting this account. We are as well unable to verify anything about your identity from your proper name in our records. Nosotros take comments like yours seriously and would like to investigate this issue further. Will you please contact us privately? We'd love the chance to fix what might have gone incorrect in your experience with us."

How to Ask the Reviewer to Delete a Google Review

Anyone with a Google account tin edit or delete a review they accept written. But your customers might not know how exactly they can do this. Share these instructions to make it easy for them.

The customer should open Google Maps on their figurer or device.
In the top left, click Menu (3 horizontal lines).
Look for Your contributions , click, then cull Reviews .
Next to their review of your business, click More (iii dots).
Choose an option (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? All-time Practices, Tips, and Culling Solutions

In that location are means to protect your brand's online reputation without resorting to deleting Google reviews. Here are a number of best practices, tips, and alternative solutions that you can implement to minimize the impact of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the best way to strengthen and protect your online reputation, and the best manner to do so is by responding to the consumer's complaints.

Doing and so means you have a meliorate chance of non simply resolving the issue, but also retaining them for future purchases. You can likewise potentially convince them to change or have down their review.

Even if you lot don't, yous're showing those reading the review that you value feedback and take pride in correcting problems with every customer's experience.

When trying to figure out how to respond to negative reviews , you lot should address specific issues raised in the review and let the reviewer know of your commitment to providing solutions. Besides, be sure to give thanks the customer for taking the time to share their thoughts.

In the optics of other potential customers, taking time to respond to reviews can besides provide reassurance that your organization listens to the voice of the customer and is committed to effective customer experience direction .

Reach Out to the Reviewer

If you lot recall y'all're able to satisfactorily resolve your customer's issues, go alee and enquire them if they still experience negatively about your business. Make follow-up calls. Ship an e-mail. Invite them to return to your business organisation location.

Accept y'all won them over? If then, congratulations! They have the potential to become ane of your near powerful business promoters.

Amplify the Positive — Request for More Reviews

A great crime can exist your best defense force. That's why it'due south of import to develop a strategy around asking for reviews from other customers. Ideally, this will aid you dilate positive feedback about your visitor while too drowning out the negative.

While some business review sites similar Yelp frown upon business organization owners asking customers for feedback, other sites — including Google — allow you to reach out to customers for reviews. Knowing how to get Google reviews is easy because at that place are multiple means to do so.

Request Reviews through Email or SMS

Do you lot collect customer e-mail addresses or telephone numbers at the signal of auction or intendance? If so, then you lot tin use that contact information to reach out to customers after they leave. Just make sure y'all get their permission to assemble the data and tell them how you plan on using it.

Keep the message short and to the point, and add some personalization to evidence that you highly value their specific feedback. Be certain to provide a Google reviews link that volition speedily take the customer to your Google Concern Profile and brand information technology easy for them to leave a review.

Use the Inquire Tool from ReviewTrackers

The Ask Tool by ReviewTrackers is an online reputation direction software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages.

With the Enquire Tool, you lot can also automate follow-up with scheduled reminders and drip campaigns . Meanwhile, Ask Tool's over-solicitation prevention technology helps you go along your electronic mail listing clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to do when you receive a negative review on Google tin can assist you protect your online business concern reputation.

While there's no unproblematic or straightforward mode to remove Google reviews that could potentially damage your reputation, following the steps outlined above can prepare you for situations where your business will benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/